Help & guidance

Documentation

A quick orientation to the core attendance workflows. Detailed steps may vary with your deployment.

This page is a general workflow guide, not a substitute for institution-specific training or configuration instructions.

1. Student workflow

  1. Sign in using the student account provided by the institution.
  2. Open the QR scanner from the student dashboard during an active attendance session.
  3. Allow camera access and scan the QR code displayed by the teacher.
  4. Follow the confirmation shown by the application.
  5. Use My Attendance to review previous completed lectures, where this page is enabled.

2. Teacher workflow

  1. Sign in to the teacher portal with the assigned account.
  2. Open the appropriate class, subject and scheduled session.
  3. Start or open the attendance session as permitted.
  4. Display the session QR code for students to scan.
  5. For a student without a mobile phone or unable to scan, use the manual attendance option if enabled, and enter the student's roll number.
  6. Review the attendance list and close the session when attendance is complete.

3. Administrator workflow

  1. Maintain student, teacher, class, division, batch and subject information.
  2. Review academic-year and enrollment details before attendance begins.
  3. Configure user access and approve devices where the deployment requires device approval.
  4. Review attendance records and reports for the institution.
  5. Investigate discrepancies using available session details and audit information.

4. Attendance status

Attendance status is determined by the deployed application’s rules. In the configured workflow, explicit present or absent records are used where available; a missing record may be treated as absent only after a session is closed or locked. Open sessions can still contain students whose attendance is unmarked.

5. Troubleshooting

Camera does not open

Allow camera permission in the browser, use a supported browser and ensure the site is served over HTTPS.

QR code is not accepted

Confirm the teacher has an active session, scan the current QR code, and check that the student account and academic enrollment are active.

Student does not appear for manual marking

Check the roll number and confirm the student's active class, division or practical batch matches the session.

Attendance history is empty

Check that completed sessions exist for the student's active academic enrollment and that the selected filters are correct.

6. Support

For access or data issues, contact your institution’s attendance administrator. For product inquiries, email admin@feedbacksystems.in.